Last Updated: 01/03/2021
All returns must be approved by DTec beforehand, please email us to start the process.
We will require photographs to be sent to us via email or WhatsApp.
All returns must have a slip inside the box with your order/invoice number, your full name, postal address, email address, contact number.
If on receipt of delivery you fined your product is physically damaged or broken from the delivery you can send it back to us for a replacement. Please make sure to take photographs of the box unopened or as it was delivered and pictures of inside the delivery box of the product packaging. If the damage was only to the packaging or the box then we encourage you you to use the product if physically undamaged.
Rest assured that if you use the product and there is a problem with it you are covered under warranty and we can issue you with a replacement product. But not a refund.
30 Days Return (Domestic Cameras),
We are happy to offer a refund within 30-days of delivery of your product. For any reason.
You will need to return your product unused with its original seals and or wrapping intact unopened for hygiene reasons, along with original packaging note and invoice (as proof of purchase)
Return Postage Cost,
Return postage is charged at £11, we will arrange collection and deduct this cost from your refund. If the product is faulty, then we will cover the cost of the return via DPD.
For faulty product returns you have two choices, if you choose to arrange a return on your own then the cost of this is your own. If you wish for DTec to arrange a collection for your order then we will cover this cost.
Refunds take around 14 days from DTec receiving and inspecting your product. Once inspection has been completed and we are satisfied everything is as it should be we will contact you via email to let you know the refund has been processed, and then you should expect it within 14 days. Once DTec has issued you the refund it is out of our hands and down to the banks/card processing provides. Refunds are issued to the same payment method.
TfL Approved Systems,
PHV & Taxi systems are excluded from refunds, as that falls under bespoke systems, made to order and made pacifically for this industry and or vehicle. If the system becomes fault due to manufacture or Installation defect we can repair or replace the product.
Failed PHV test
We take no responsibility for a failed PHV test, when failed due to the camera system not being TFL approved. This is in part due to the long wait for updated lists from TFL for approved systems. We sell and install systems based at the time of print from TFL. We to the best of our ability stay up to date with the list released by TFL. TFL have the right to remove systems as they see fit at any time and do not automatically update the list on their website fast enough for us to remove them from sell as an approved system, our primary source of information is at (http://content.tfl.gov.uk/approved-cctv-and-incident-recording-devices.pdf)
Failed PHV test Refund, Returns & Exchanges
We can’t not offer a refund or exchange for your system, see section ‘Failed PHV test’, once paid and installed the system is yours to do with as you wish. It is the customers responsibility to check with TFL and the NSL test centre before there test date, if the system is still approved or not. We can however offer a goodwill removal of your system free of charge before or after your test date.