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Returns & Refunds

Before installation > Distance Selling

Customers have the right to cancel their order within 14-day, before their due installation date and time for a full refund. However cancellation must not be later than 24 hours before your due installation date and time, if cancelled within 24 hours or less then our cancellation policy applies and there will be a chargeable amount of £60, which will be deducted from your paid amount. 

 

You must notify us in writing, in email or our online cancellation form.

 

Peace of mind return > Service > Legal Contract

We give all our customers a minimum time before installation of 3 days, to allow our customers to change their mind or cancel, for a full refund, which is returned within 14 days. If you don't cancel within 24 hours of your due installation date and time then our cancellation policy applies.

 

You must notify us in writing, in email or our online cancellation form.

After installation > Service > Legal Contract

 

Policies

Failed PHV test

We cannot take any responsibility for a failed PHV test, when failed due to the camera system not being TFL approved. This is in part due to the long wait for updated lists from TFL for approved systems. We sell and install systems based at the time of print from TFL. We to the best of our ability stay up to date with the list released by TFL. TFL have the right to remove systems as they see fit at any time and do not automatically update the list on their website fast enough for us to remove them from sell as an approved system, our primary source of information is at (http://content.tfl.gov.uk/approved-cctv-and-incident-recording-devices.pdf)

Failed PHV test Refund, Returns & Exchanges

We can’t not offer a refund or exchange for your system, see section ‘Failed PHV test’, once paid and installed the system is yours to do with as you wish. It is the customers responsibility to check with TFL and the NSL test center before there test date, if the system is still approved or not. We can however offer a goodwill removal of your system free of charge before or after your test date.

Installation Cancellation Policy

We are pleased to cancel or re-schedule your installation without penalty or administration fees, up to 24 hours before your appointment. However, less than 24 hours’ notice of cancellation, re-scheduling or non-attendance on the day, does incur a £60 cancellation fee, as we will be unable to re-use the time for another customer. If an appointment is cancelled more than 3 times, we reserve the right to not offer an alternative appointment.

Consumer Contracts Regulations 2013

If a consumer cancels the contract wrongfully, the trader can claim the reasonable costs incurred. Where the trader cannot recover the lost sale (for example, by making another booking in place of the cancelled one) their claim may include loss of profit. If the consumer has made full or part payment up front, the trader can only retain enough to cover these losses and must refund the difference.

 

Web Site Terms and Conditions of Use

1. Terms


By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License


Permission is granted to temporarily download one copy of the materials (information or software) on DTec's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on DTec's web site;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by DTec at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.


3. Disclaimer


The materials on DTec's web site are provided "as is". DTec makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, DTec does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.


4. Limitations


In no event shall DTec or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on DTec's Internet site, even if DTec or a DTec authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata


The materials appearing on DTec's web site could include technical, typographical, or photographic errors. DTec does not warrant that any of the materials on its web site are accurate, complete, or current. DTec may make changes to the materials contained on its web site at any time without notice. DTec does not, however, make any commitment to update the materials.

6. Links


DTec has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by DTec of the site. Use of any such linked web site is at the user's own risk.

 

7. Site Terms of Use Modifications


DTec may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

 

8. Governing Law


Any claim relating to DTec's web site shall be governed by the laws of England without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

 

Privacy Policy


Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

 

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.


We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

 
 

Privacy Policy 2020

 

What type of information we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

 

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose site visitors' personal information?

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How do we communicate with our site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How can site visitors withdraw their consent?

 

If you don’t want us to process your data anymore, please contact us at info@dtec.uk or send us mail to: DTec 30 Lukin Street, Stepney London, E1 0AA.

 

Privacy policy updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

Questions and your contact information

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@dtec.uk or send us mail to: DTec, 30 Lukin Street, Stepney, London E1 0AA.

 

Cookies

 

List of cookies we collect

The below lists the cookies we collect and what information they store.

XSRF-TOKEN 

Used for security reasons

 

hs 

Used for security reasons

svSession

Used in connection with user login

SSR-caching

Used to indicate the system from which the site was rendered

_wixCIDX

Used for system monitoring/debugging

_wix_browser_sess

Used for system monitoring/debugging

consent-policy

Used for cookie banner parameters

smSession

Used to identify logged in site members

TS*

Used for security and anti-fraud reasons

bSession

Used for system effectiveness measurement

fedops.logger.sessionId

Used for stability/effectiveness measurement

wixLanguage

Used on multilingual websites to save user language preference

0203 637 9057

Receptionist Opening Times

Monday to Friday 9am to 5pm

Installation Service

Monday to Sunday 8am to 8pm

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